AUTOTEMP’S WARRANTY & RETURNS

Autotemp’s No Regrets, Peace-of-Mind Price Guarantee:

Autotemp will match an advertised price from any competitive Canadian authorized retailer for any identical new item which we carry within seven (7) days of the advertised price. The product must be in stock at the competitor and the price match must include any delivery or transaction fees. This price protection does not apply to used, demo, shop-worn, refurbished or damaged product. We reserve the right to limit quantities of price-matched items. Advertised pricing includes dated newspaper ads, flyers, on-line ads, an original cash register receipt, or verified on-floor pricing. This guarantee excludes misprints, in-store pricing errors, or any items where price retractions have been issued.
 

Return Policy:

We will gladly return or exchange any regular stocked, unopened items, including Gift Cards, within thirty days of purchase. All refunds will be processed through our Head Office with a refund cheque mailed out directly within two weeks. After 30 days, all returns and restocking charges are subject to the managers discretion. All approved refunds will be issued by way of gift card or exchange only. All exceptions to this Return Policy must be explicitly stated by management in writing at the time of the original sale. Unfortunately we cannot return for refund any of the following:

  • Special order items
  • Deposits for Special order items
  • Items that have been Installed
  • Electronics of any kind
  • Open packaged items that are not in re-sellable condition
  • Labour or services that have been preformed
  • Items identified as “Final Sale”

A/C Warranty Policy:

  • A/C Parts are warranted for 12-month or 20,000 KM Warranty
  • Recharges are warranted for 90 days only.  (Unless a leak came from the same place as a repair made within the last 12-months.)
  • Commercial Vehicles are only Warranted for 20,000 KM.
  • Mileage is record when the A/C Service is performed
  • Labor is warranted the same as parts.
  • Compressors will only be warranted according to Manufacturer Specs.

We do not recharge Air-conditioning systems with identifiable leaks.

  • We make every effort during the initial inspection to locate any leak that may exist. In some cases, we do not find a leak on the first visit.  Due to the nature of the pressurized A/C system and the various different rates a system may discharge, we do not always find all the leaks on the first visit.
  • We do however recharge every system with ultraviolet dye to aid in locating any leaks that may exist. There is a reason your air-conditioning system is low on refrigerant.  The leak may be very slow and the recharge may last for quite some time or may leak down over a short period.
  • We do warranty all recharges – This is not a money back guarantee on the recharge.  If one or more leaks exists, expect that in time, you’re A/C may leak down slightly and stop producing cold air.  If this happens we will likely be able to find the leak easily due to the ultra-violet dye we injected into your system during the initial recharge.  (Expect additional costs for the leak repair)  If the system has leaked down within 90 days of the original service, we will perform the recharge under warranty, once we have repaired the leak.
  • The A/C system can only be tested for proper operation once it is sealed and holds pressure.  In some cases an A/C system may have multiple leaks or problems, and may require the completion on one repair before another shows itself.  We make every effort to evaluate the system completely however we cannot accurately forecast when additional problems may occur.  Remember that nothing is engineered to last forever and most of the components on your vehicle are the same age.
  • We appreciate your business and will make every effort to ensure that your Air-conditioning system is operating to your satisfaction.

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